Privacy Policy
Effective Date: 18 August 2026
Your Privacy Matters
Heist House Studios ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, contact our studio, book a class, purchase a service, attend an event or otherwise interact with Heist House Studios.
Information We Collect
Depending on how you interact with us, we may collect information including:
- Full name
- Email address
- Phone number
- Class, workshop, retreat or event booking information
- Membership or package information
- Payment and transaction information
- Booking history
- Preferences relating to classes or studio services
- Information you voluntarily provide when contacting us
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral source
- Website usage statistics
- Cookies and analytics information
How We Use Your Information
We may use your personal information to:
- Manage class, workshop, retreat and event bookings
- Manage memberships and class packages
- Respond to enquiries
- Provide information about our studio and services
- Send booking confirmations, updates or reminders
- Process payments securely
- Provide customer support
- Improve our classes, services and customer experience
- Understand how visitors use our website
- Maintain website and account security
- Prevent misuse or fraudulent activity
- Comply with applicable legal and regulatory obligations
Payments
Where payments are made online, payment information may be processed by secure third-party payment providers. We do not necessarily receive or store your complete payment card details ourselves. Your payment provider may process your information in accordance with its own privacy policy.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand how visitors use our website, analyse website performance and help us improve our online services.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
Analytics
We may use analytics technologies or third-party analytics providers to understand how visitors interact with our website. This may include information such as pages visited, approximate location, device type, browser information, referral source and time spent on the website.
Sharing Your Information
We do not sell, rent or trade your personal information.
We may share information where reasonably necessary with trusted service providers that help us operate our studio and website, such as:
- Booking and scheduling providers
- Payment processors
- Website hosting and technology providers
- Email and communication providers
- Analytics providers
- Professional advisers where necessary
We may also disclose information where required by law, regulation, legal process or an appropriate authority.
Data Security
We take reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.
Your Privacy Rights
Depending on applicable data protection law and your circumstances, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request restriction of certain processing
- Request additional information about how your data is handled
To make a privacy-related request, please contact us using the details below. We may need to verify your identity before completing certain requests.
Third-Party Websites
Our website may contain links to third-party websites or services. Heist House Studios is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website, technology or legal obligations.
The latest version of this policy will display the current Effective Date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like more information about how your personal information is handled, please contact:
Heist House Studios
Boutique Yoga & Wellness Studio
Address:
Studio 1, The Heist House
5–7 High Street
Warwick
CV34 4AP
Email: info@heisthousestudioss.com
Website: heisthousestudioss.com